Frequently Asked Questions
Q: How regularly should I get my caravan serviced?
A: Getting your caravan serviced annually helps keep you safe on your travels and minimises the chance of experiencing issues whilst on holiday. It is also vital for maintaining manufacturer warranties. In most cases a late or missed service will cause your manufacturer warranty to elapse.
Q: How far in advance should I contact you to book my service?
A: We recommend booking your service at least 3 months in advance in order to give the best chance of securing your preferred date.
Q: How does servicing affect my warranty?
A: Servicing is vital for maintaining your warranty. As well as being part of the terms and conditions of most manufacturers' warranties, it gives us the opportunity to detect any potential issues before they worsen and cause unnecessary damage/problems. It is also important to remember that warranty expiry dates do not have the same flexibility as service dates. For this reason we recommend your caravan is serviced annually shortly before the anniversary of purchase/ respective warranty expiry date.
Q: Does my caravan need to be completely empty when I bring it in for servicing or repairs?
A: When bringing your caravan in for a service or any other form of repair please ensure you have removed all personal effects from walkways and floor level lockers (including under bed/bunk storage). This allows us to access all areas and appliances for servicing, and most importantly undertake a thorough damp report. We also respectfully request any towing covers are removed, unless they have access points for grab handles and front lockers. Drawers, cupboards and overhead lockers may remain loaded as normal, providing they are secured for transit. Finally, we recommend leaving your water pump in the kitchen sink and the mains electrical cable by the main entrance door, as we test these on the service to make sure they are fully operational and safe to use.
Q: When can I drop my caravan in for my pre-arranged appointment?
A: Drop offs & collections for workshop appointments must be made during workshop hours: 8:00a.m.-4:30p.m. Monday-Friday and 8:00a.m.-11:00a.m. Saturdays. No collections or drop offs on Sundays are permitted.
Q: How regularly do I need to change my tyres?
A: It's recommended tyres are replaced after 5-7 years, depending on condition. On a service, as well as tread depth we check for all signs of deterioration to the tyres' condition. These checks include (but are not limited to) looking for signs of splits, cracks, cuts, bulges and also uneven or excessive wear. In our experience these checks are important as a majority of caravan tyres will be 5-7 years old long before they wear through the useable tread. This means we see many tyres with plenty of tread remaining that are in a condition we consider to be hazardous and unsafe to use on the road.
Q: How regularly do I need to change the antifreeze in my Alde wet heating system?
A: There are 2 main types of antifreeze found in Alde heating systems. There is a blue fluid, commonly used at the factory when a caravan is built, and a pink fluid which is typically used when the fluid is changed (although Bailey and Coachman did gradually phase in the use of pink fluid from the factory from the 2020 season onwards). The blue fluid generally has an optimum lifespan of 2 years, and the pink 5 years. After this amount of time the corrosion inhibiting, antimicrobial, coolant and antifreeze properties will be less effective. Although problems with Alde systems are very few and far between, we recommend having the system drained, flushed through and refilled with fresh antifreeze once the existing fluid has reached its respective expiry date. The cost of this work at our workshop is £225.00 inc. VAT. This will significantly reduce the likelihood of your wet heating system requiring expensive remedial work further down the road. We also use exclusively only the correct Alde pumping equipment and always fill the system with either Fuchs Maintain Fricofin V 50:50 or Alde Premium G13 Antifreeze . These are the same products used by all major UK caravan manufacturers, meaning you can have peace of mind that your system is looked after correctly.
If you have any other questions, please send an e-mail to [email protected] and it will either be dealt with by a member of our highly experienced Service and Aftersales team, or passed on to another department where appropriate.